Operations and Business Process Leader

Toya is an accomplished generalist with 19 years of strategic problem-solving, taking “unhealthy” technical implementations, programs and client relationships and turning them into enduring success stories for federal and commercial clients across industries. Strong industry expertise in financial services and health care. Technology savvy with hands-on agile delivery experience. Experienced entrepreneur developing a small business portfolio in the consulting space working often with multiple stakeholders on business process analysis uncovering cultural impediments to technology adoption and examining risk and mitigate issues with operational compliance. Strong facilitation and people management skills help reframe the conversation to focus on commonalities between disparate stakeholders and develop get-well plans with tactical steps; Regional lead for D&I activities at a big 4 firm and core collaborator on D&I initiatives after acquisition at a healthcare start up.

Diversity and Inclusion Project Experience

Selected to participate in panel providing suggestions to health care start up CIO on gender bias in technology

Early member of healthcare D&I group focused on inequity in corporate policy

Regional representative for offices between Washington DC and Atlanta GA for big 4 firm diversity and inclusion initiatives focused on talent acquisition and promotion

Toya has an undergraduate degree in Political Science from James Madison University and juris doctorate from North Carolina Central University School of Law. She enjoys music and movies with her son and daughter.

Key Skills

Project Management, Problem Solving and Successful Accoount Management and Growth

Risk Management, Mitigation, & Strategic Planning

Fraud Detection and Investigation, Intelligence Gathering

Data Analytics

Group Facilitation

Business Process Re-Design

Requirements Capture

Licensure and Certification

Attorney, State of Maryland

Federal Clearance, Secret

(CSM) Certified in Agile Development

6732 Sullivan Way  ˜  Alexandria, VA 22315  ˜  Phone: (703) 615-6443  ˜ toya@artemispartnersonline.com